Privacy Policy

Last updated: October 2026

This policy explains what personal information One Stop Home Repair collects through this website and by phone, how we use it, and the choices you have. It applies to this website and to the forms, calls and emails that come from it.

Who we are and how to contact us

One Stop Home Repair is a home services contractor serving homeowners from 90 Stillwater Avenue, Orono, Maine. We provide heating and cooling, heat pumps, Generac generators, plumbing, electrical, roofing, remodeling, insulation and related work.

For any privacy question or request, call us at (207) 866-5690 or email [email protected].

Information we collect

We collect information in the following ways.

Service and contact requests: your name, phone number, email address, service address, the type of work you need, how soon you need it, how you heard about us, and any details you type into the message box.
Financing interest requests: your name, phone number, email address, project address, the type of project, an estimated project cost range, when you would like to start, whether you own the home, and any project details you share. This form only tells us you are interested. It does not take a credit application.
Job applications: your contact details, the position you want, your work history, skills, certifications, references, and any resume or license files you upload.
Phone calls: when you call a number listed on this website, our call tracking service records details about the call such as the caller’s phone number, the date, time and length of the call, and the marketing source that led to the call. Calls to some numbers may be recorded.
Emails and messages: the content of messages you send us and our replies.
Automatic information: your IP address, browser and device type, the pages you visit, the website or search that referred you, and similar usage data collected through cookies and similar technologies.

We do not take payments or sell goods through this website, so we do not collect payment card information here.

How we use your information

We use the information you give us to:

respond to your questions and requests
schedule visits and service calls, and prepare quotes and estimates
connect you with financing options when you ask about financing
review and respond to job applications
measure how people find and use the website and how our marketing leads to calls and form requests
keep the website working, prevent spam and protect it from misuse

We use your phone number and email address to contact you about your request. We only send marketing messages if you have agreed to receive them.

We do not sell your personal information. We share it only in these situations.

Service providers: companies that help us run the website and our business, such as website hosting, email delivery, spam protection, call tracking and analytics providers. They may use your information only to provide services to us.
Financing partners: if you ask to apply for financing, we may share the details needed to connect you with a financing partner. We do this only at your request.
Legal and safety reasons: when required by law, to respond to a lawful request, or to protect our rights, our customers or others.

Calls and text messages

If you give us your phone number, we may call you or send you a text message about your request, such as to confirm a visit. Message and data rates from your mobile carrier may apply. You can tell us to stop texting or calling you at any time by replying STOP to a text message, calling (207) 866-5690 or emailing [email protected].

Calls to some of our numbers may be recorded or tracked as described above.

Cookies and tracking technologies

Cookies are small files placed on your device. This website and our service providers use cookies, tags and similar technologies to keep the site working, understand how it is used, and measure which marketing efforts lead to calls and form requests. This includes analytics tools and call tracking scripts, which may change what number is shown to you.

You can block or delete cookies in your browser settings. If you do, some parts of the website may not work as expected. To learn more about cookies, visit allaboutcookies.org.

How long we keep information

We keep personal information only as long as we need it to respond to you, complete and support our work, maintain business records, meet legal obligations and resolve disputes. When we no longer need it, we delete it or remove identifying details.

Security

We use reasonable measures to protect the information you send us, including access controls and secure hosting. No website or method of transmission is completely secure, so we cannot guarantee absolute security. Please do not send sensitive details such as bank or card numbers through our forms or by email.

Your choices and requests

You may contact us to ask what personal information we hold about you, to correct it, or to ask us to delete it. You may also ask us to stop contacting you. We will respond as soon as we reasonably can and may need to confirm your identity first.

Call (207) 866-5690 or email [email protected] to make a request.

Children's privacy

This website is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Links to other websites

This website may link to other sites, such as Google Maps, Google reviews and social media pages. We do not control those sites and are not responsible for their privacy practices. Please review their policies before sharing information with them.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. Please check back to see the latest version.