“This business is now the only entity I trust to work on our house, and I trust them completely. When you use a private contractor, if an issue arises that they refuse to address, one has a little recourse, except small claims court or an attorney. With One Stop Home Repair, if an issue arises, you simply call the office and they address it promptly. We had a minor issue with an electrician, and not only did one stop adjust the bill, but they sent an electrician the following day to correct the problem, which was followed by a visit from the owner himself to look over the work to make sure that everything had been done correctly. We use them for electrical, plumbing, AC, heating, and now we are using them for cabinetry. This is a company that is entirely focused on the customer. Their values of Customer Service are anachronistic and are what one could have expected back in the 90s. They stand behind their work, they are extremely fair in pricing, and they back everything they do up completely. After having lived in our house for 14 years and having used countless contractors for different tasks, some of which were done well, and some of which were not, some of which could book an appointment in a reasonable lot of time, some of which vanished in the middle of the job, and some of which were impossible to make an appointment with, we now use one stop exclusively for literally everything in our house because their quality of service is far above anyone else’s. We have complete confidence in this company, which is more than I can say for the vast majority of independent contractors who have come and gone. This is not a corporation staffed by indifferent employees. This is old-fashioned, personal service. They are prompt, they are polite, and on the rare occasions that an issue arises they are extremely prompt and fair in resolving any issue. The peace of mind that this brings as a homeowner is in valuable, and I cannot recommend this company anymore highly. I would give them six stars if I could.”
